Job Summary:  

Who are we?

As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people in over a hundred countries. We do this by focusing on our mission and living the values that drive our organization. A career at CARE is an opportunity to be part of a movement that brings communities together to solve complex problems and foster lasting change throughout the world. We seek individuals who are passionate about humanitarian and development work, collaborate well with others, embrace learning and innovation, and deliver results.

What it’s like to work at CARE?

CARE is a mission-driven international humanitarian aid and development organization that offers an opportunity to work with people across the world. Not a day will go by that you won’t learn something profound, meet an expert, or write a sentence that can change a life. We are committed to an environment where everyone can succeed.

CARE Bangladesh is going to implement "The Protocols and Trigger‑based Institutional Systems for Timely Humanitarian & Anticipatory Action (PROTISTHAA)" project funded by DG ECHO, from April 2026 to March 2028, targets high‑risk regions across Bangladesh—specifically the northern flood‑prone districts of Gaibandha, Kurigram, Bogura, Sirajganj, Jamalpur, and Sherpur; the northeastern haor districts of Sunamganj and Sylhet; the coastal cyclone‑exposed belt of Bagerhat, Barguna, Bhola, Patuakhali, Pirojpur, Khulna, and Satkhira; and the *33 Rohingya camps in Cox’s Bazar. Led by CARE Bangladesh with ACF, ACTED, RIMES, and local partners ESDO, Uttaran, and NSS, the consortium project strengthens a nationwide multi‑hazard anticipatory action system by advancing impact‑based forecasting, improving early warning dissemination, and institutionalizing trigger‑based decision protocols. The project also enhances local planning, supports predictable financing through Disaster Management Funds, and builds community preparedness through training and simulations. By operationalizing the forecast–trigger–finance–action chain, the project seeks to reduce loss of life, protect livelihoods, and improve resilience among disaster‑prone populations across Bangladesh. This project highly needs a Consortium MEAL Manager for effective monitoring, documentation, learning and accountability.

The Senior Project Officer - Protection from Sexual Exploitation and Abuse (PSEA) and Complaints and Feedback Response Mechanism (CFRM) will lead and coordinate Protection from Sexual Exploitation and Abuse (PSEA) and the Complaints & Feedback Response Mechanism (CFRM) across the PROTISTHAA initiative. As a cross‑cutting role, s/he ensures that all implementing entities apply strong safeguarding, accountability, reporting, and community‑feedback standards across 15 disaster‑prone districts and 33 Rohingya camps. The position is responsible for ensuring that project participants, community members, volunteers, and staff are protected and able to report concerns safely, confidentially, and without fear of retaliation.

S/he will lead capacity‑building efforts, support the harmonization of safeguarding and CFRM tools across consortium actors, and play a central role in complaint tracking, follow‑up, documentation, and the consistent application of survivor‑centered procedures. The role requires close collaboration with implementing partners, government structures, humanitarian coordination bodies, and community networks to uphold the highest standards of ethical conduct, transparency, and accountability throughout the project.

This position will be based at the CARE Bangladesh Dhaka Office (CBDO) and is contingent upon final funding approval.

II. Responsibilities and Tasks:  

Responsibility # 1: Consortium-wide PSEA System Strengthening

% of Time

1. Lead implementation of a harmonized PSEA framework across all consortium members and implementing agencies  in alignment with CARE global standards and donor requirements.

2. Ensure every partner is meeting minimum PSEA standards and reporting obligations.

3. Regularly review and strengthen partner-level safeguarding SOPs, reporting protocols, and referral pathways.

4. Coordinate PSEA focal points across all agencies to ensure consistent application of survivor-centered approaches.

5. Support the integration of PSEA considerations into training modules, early action planning, drills, community engagement, and emergency response activities.

6. Track compliance with safeguarding requirements as outlined in consortium agreements and project MEAL plan.

30%

Responsibility # 2: Complaint & Feedback Response Mechanism (CFRM) Leadership

30%

1. Lead the design, operation, and monitoring of a centralized, consortium-wide CFRM that is accessible, safe, inclusive, and culturally appropriate for all project communities.

2. Ensure all entry points (hotlines, complaint boxes, helpdesks, digital channels, community meetings) are functional and monitored.

3. Maintain a consolidated CFRM database and ensure secure handling of sensitive information.

4. Conduct timely follow-up, verification, and closure of complaints according to consortium protocol.

5. Ensure quick escalation of sensitive cases (SEA, safeguarding, fraud) to appropriate focal persons following mandatory reporting guidelines.

6. Coordinate with MEAL teams and field partners to ensure proper documentation, data protection, and feedback loops to communities.

Responsibility # 3: Training, Capacity Building & Field Support

15%

1. Provide regular training to consortium staff, volunteers, frontline workers, and local government actors on PSEA, safeguarding, Do-No-Harm, and CFRM operation.

2. Build capacity of partner organizations to manage sensitive complaints, maintain confidentiality, and adhere to survivor-centered practices.

3. Conduct field visits to monitor PSEA compliance, CFRM functionality, and community awareness of reporting channels.

4. Mentor partner teams on safe communication, protection-sensitive programming, and ethical standards.

Responsibility # 4: Community Engagement & Awareness

10%

1. Lead community-level awareness campaigns about PSEA, rights of participants, and how to safely access complaint channels.

2. Develop communication materials (posters, IEC materials, scripts, guidelines) in Bangla, local dialects, and Rohingya language for widespread accessibility.

3. Ensure messaging is tailored for vulnerable groups including women, children, elderly persons, persons with disabilities, and marginalized populations.

4. Work with community structures (CBOs, volunteers, DMCs, CiCs, SMCs) to strengthen protective environments.

Responsibility # 5: Coordination, Reporting & Documentation

10%

1. Serve as the consortium focal person for all PSEA- and CFRM-related matters.

2. Provide monthly CFRM summaries, quarterly safeguarding reports, and inputs for donor reporting.

3. Maintain close coordination with Protection Cluster, PSEA Network, SMSD/SCCCM sector, and government channels for appropriate case management referrals.

4. Document lessons learned and contribute to consortium learning products, briefs, and communication materials.

5. Ensure alignment with partner compliance teams (audit, HR, legal) when investigating SEA or misconduct cases.

Responsibility # 6: Other Responsibilities as Assigned

5%

Responsibilities on Safety and Security, Gender and Inclusion and Safeguarding of children and vulnerable adults:

As part of this role, the job holder must adhere to and support CARE Bangladesh’s Safety and Security policy and systems as part of their day-to-day duties and comply with safety & security protocols and directives, including reporting. Staff must maintain situational and self–awareness and be aware of the safety – security-related consequences of their actions upon themselves, their team, and the organization.

CARE is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct, and expects staff to promote the welfare of children, young people, and adults always.  CARE expects all staff and volunteers to share this commitment through our Code of Conduct.  We place a high priority on ensuring that only those who share and demonstrate this commitment are recruited to work with us.

Gender equality and inclusion are fundamental at CARE, promoting equal rights and challenging discriminatory norms to achieve social justice. We foster an inclusive workplace respecting diverse gender identities, abilities, backgrounds, and experiences through dialogue, training, and diversity initiatives. All CARE staff must uphold ethical standards, following codes of conduct to prevent abuse, including sexual harassment, exploitation, and neglect. Regular monitoring ensures accountability to uphold these principles and support our mission of social justice and poverty alleviation.

III. Reporting to:  

Program Coordinator

IV. Working Condition:  

This position is based in Dhaka.

5. Qualification and Experience:  

• Minimum 4 years’ experience working in safeguarding, protection, PSEA, accountability, or humanitarian programming.
• Master’s degree in Wocial work, Gender Studies, Psychology, Human Rights, Law, Development Studies, or related field.
• Direct experience managing or co‑managing complaint and feedback systems.
• Experience in DRR, Anticipatory Action, early warning systems, or Rohingya response. Experienced in working with government actors, clusters, and UN-led coordination systems.
• Knowledge of MEAL systems and digital feedback tools.
• Demonstrated experience working with multi-partner or consortium projects.
•  Experience managing sensitive cases and supporting survivor-centered referrals.
• Strong understanding of humanitarian protection frameworks, safeguarding principles, and ethical communication.
• Strong communication, facilitation, training, and mentoring skills.
• Ability to manage sensitive information with confidentiality and integrity.
• Excellent coordination, conflict-resolution, and problem-solving abilities.
• Strong documentation, reporting, and database management skills.
• Fluency in Bangla and English; Rohingya/Chittagonian dialect an advantage.

VI.         Core Competencies:  

• Initiating actions.
• Communicating with impact.
• Planning and organizing.
• Negotiation.
• Operational decision making.
• Stress tolerance.
• Respect and Integrity
• Innovation and Initiative